Earn Recognition. Create Impact.
Got Questions?
800‑258‑3837
Back to Course List

Applying Customer Service Skills Internally

Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
crmlacss_vod
Training Time ?
19 to 29 minutes
Language(s)
English
Video Format
Standard Definition Wide
Devices Supported
Browsers Supported
Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry
Required Plugins
None
Number of Lessons
10
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

Online Internal Customer Service Training

Using a horror-movie scenario, this video training shows how awful our internal customer service can be. In an organization, employees are dependent upon each other to be able to perform their jobs, yet we lose sight of how important it is help our co-workers do their jobs. This Video On Demand stresses the importance of knowing who your customer is, determining what their needs are, understanding how they use your products or services, and finding ways to deliver more timely, efficient and beneficial service.

Viewers are encouraged to strive for continuous improvement, cooperate across departments and divisions and show the right attitude. They're also shown the importance of being a good customer themselves by modeling the type of behavior they would like to see in their own internal customers. Guidance is provided on how to respond to a customer with a grievance by cutting through red tape to find a solution.

Viewers of this video better understand how the service they give to their co-workers has a direct effect on the company's success and prosperity through its ability to serve its external customers well. Build a culture of caring, cooperation and quality by requiring this training during the on-boarding process and when employees are transferred or promoted.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All employees

Topics
The course presents the following topical areas:
  • Introduction
  • Internal Customers
  • Identify Your Customer
  • Determine Customer Needs
  • Make a Plan and Carry it Out
  • Show the Right Attitude
  • Follow Up and Measure Progress
  • Be a Good Customer
  • Customer Grievances
  • Conclusion

© Mastery Technologies, Inc.

BusinessTrainingPower.com is owned and operated by Mastery Technologies, Inc.
Call us: 1-800-258-3837

Mastery Technologies, Inc. BBB Business Review