Customer Service: You've Got Customers
- Product ID
- vvisygcu_vod
- Training Time ?
- 19 to 29 minutes
- Language(s)
- English
- Video Format
- Standard Definition Wide
- Required Plugins
- None
- Number of Lessons
- 6
- Quiz Questions
- 10
- Closed Captioning
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
The customer is always right. There isn’t a saying that boils down the business of business more simply. However, in a time when buyers can more readily (and rudely) grab the megaphone, it’s sometimes easy to forget the fundamentals.
Told through a relatable first-person narrative, this video reemphasizes the importance of action-driven service. Viewers hear from Michael, a college-aged waiter, as he deals with archetypal guests. The video demonstrates customer service as he learns the value of honesty, initiative and persistence on the job.
Use this course to refresh your customer service staff on best practices for providing exemplary service.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Customer-facing employees
- Introduction
- Be Honest
- Listen Before You Sell
- Follow Through On Customer Requests
- Take Initiative
- Conclusion
© Mastery Technologies, Inc.
