Dialogue: Now You're Talking! Communicating in a Diverse World

In a dialogue, one examines all points of view in hopes to learn the main objective. This training program discusses the importance of dialogue skills as a way to reach a common goal and mutual understanding within the workplace.

This training uses video examples to demonstrate the importance of dialogue. Dialogue is not debating or discussion; instead, this program highlights how real dialogue is based on understanding both points of view through learning and listening. By being open, suspending judgment, and by treating all people the same within the dialogue, the viewer is shown ways to create diverse dialogue between many people. In the workplace, the discovery of mutual understanding can make teams more effective.

Use this online course as a way to gain a better understanding of how dialogue works in the workplace. Key points are checked at the end of this training with a short quiz.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Anyone looking to communicate more effectively

• Introduction
• Communication and Understanding
• Communication Options
• What Dialogue Isn't
• What Dialogue Is
• When to use Dialogue and Why
• The Three Skills of Dialogue: 1) Suspension
• The Three Skills of Dialogue: 2) Listening
• The Three Skills of Dialogue: 3) Discovery
• The Six Basic Rules of Dialogue

• Communication Skills: What Would You Say?
• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails