Email And Business Writing: Jargon and Shortcuts

When emailing with customers it is important to not cause confusion by using jargon or abbreviations. Jargon confuses customers, and may even frustrate them if they don’t know what you are asking or trying to say. This training also emphasizes why it does not seem professional to use shortcuts; for example, using a 4 instead of writing out “for.” Writing too casually or using industry jargon can reflect poorly on you and your organization.

This course is part of the Email and Business Writing series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Anyone who uses email for work

• Jargon And Shortcuts

• Communication Skills: What Would You Say?
• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails