Five Phrases To Avoid In Customer Service
- Product ID
- sskuffph_vod
- Training Time ?
- 19 to 39 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 9
- Quiz Questions
- 20
- Closed Captioning
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
This online video training educates viewers on the potential risks of negative phrases to customer relationships. Viewers learn how to better choose their words when speaking with the public.
Every time the phone rings at your office there is an opportunity to gain or lose business. This training teaches employees how to recognize the impact their words have on your customers. Examples are shown of how customers react to the phrases to avoid followed by examples of more appropriate ways to respond.
Appropriately chosen words make all the difference in gaining and maintaining customer relationships. Any employee a customer could encounter can change how the customer feels about your business. Use this training to better prepare employees to provide excellent customer service.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Customer service representatives and other employees in customer-facing positions
- Introduction
- I Don’t Know…
- We Can't Do That…
- You'll Have To…
- Just A Second
- No...
- Bonus Tip: Silence When Spoken To
- Face To Face Interactions
- Review
© Mastery Technologies, Inc.
