How To Have A Service Attitude

We have all heard about the power of positivity. Positivity is also about a mindset, and while we are unable to control what has happens around and to us, we can absolutely control how we respond to a given situation. This course takes a deep dive into attitude, and reshaping our approach in a professional environment, though it is certainly applicable to other, every-day situations and interactions.

The course talks about choosing your attitude, visualizing success, resisting negative influences, and embracing change. This course is geared toward anyone who is interested in improving their customer service delivery skills, or simply looking for a fresh perspective.

Use this course among all levels of your organization to strengthen morale and emulate a company-wide vision of positivity and openness to innovation.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Anyone, from the associate level through executive and senior management

• Introduction
• Choose Your Attitude In Advance
• Visualize Success
• Demonstrate Humor, Energy And Enthusiasm
• Resist Negative Influences
• Be A “Whatever It Takes” Person
• Embrace Change: Expect It And Accept It
• Be Grateful For What You Have
• Review

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute