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What to Say When: Employee Collection

This course has been discontinued and is no longer available.
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Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
63 to 95 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
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Have you ever been in conversation with a team member and you said the wrong thing and made the situation worse? The way we communicate with our co-workers and bosses plays a major role in our success in the workplace. It is important to learn how to communicate clearly with all those around you to avoid conflict and ensure everyone is doing their part to reaching company goals.

This course features 16 lessons from the What To Say When series on workplace communication. These particular vignettes focus on issues all employees may encounter at the workplace. This course can be used to prepare employees with communication strategies before an issue arises, or to help remediate a situation currently going on. Each short vignette presents a common communication dilemma, and Human Resource expert, Hugh Murray, shares the communication strategies and tactics for dealing with the issue.

The employee collection covers issues related to communicating with one’s boss, resolving conflicts with co-workers, making ethical decisions, asking for help, and being an accountable team member. Each lesson in this course features a narrative example, demonstrating the right and wrong way to handle a problem. The entire course ends with a learning assessment to measure learner comprehension. The course also includes a leader guide and a downloadable “key points“ document to help you remember the communication strategy for each topic. Use this course with your team to ensure smooth communication when issues arise.

Note: The lessons in this course are available as individual courses if you are only interested in one specific topic.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

All employees

The course presents the following topical areas:
  • You're New on the Job
  • You Need Help with Work
  • The Boss Keeps Changing Priorities
  • Your Boss Doesn't Notice Your Contributions
  • You See an Opportunity to Do Things Better
  • You Need to Persuade a Colleague
  • You're Asked to Compromise Your Ethics
  • You Need to Break a Commitment
  • Someone Breaks a Commitment
  • Someone Criticizes You
  • It's Someone Else's Fault
  • Someone Disagrees with You
  • A Co-Worker is Negative
  • You Have a Personality Clash with a Co-Worker
  • A Co-Worker is Too Social
  • A Co-Worker Has an Embarrassing Problem

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