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What to Say When: Someone's Not Doing What You Need

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
tdocwswsnd_vod
Training Time ?
6 to 10 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
4
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
Course screen Course screen Course screen
Overview

Working with an underperforming employee can be stressful. You want to discuss the problem without criticizing the individual; so what do you say? This course addresses four reasons why someone is not completing a task and provides a strategy for coming to a resolution for each scenario. The video demonstrates how direct and clear communication is best for problem solving. Learners see the importance of discussing what they are witnessing and explaining expectations. Discovering which reason is preventing the team member from completing a task can lead to a productive conversation to help underperformers develop and succeed.

This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Managers or team leaders

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