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Managing Workplace Conflicts, Healthcare Version

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
crmlmwch_vod
Training Time ?
19 to 29 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
7
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

When a conflict arises at work do you find yourself handling it in the same way every time? Maybe you try to avoid it or just give in so you really don't have to deal with. Both approaches are conflict positions that don't get to the real concern. This online training video explains all five of the most common conflict positions and demonstrates the best option for resolution.

Tactics such as avoiding, accommodating, competing, compromising or collaborating are used to in many different conflict scenarios. Each position may seem to work, but for how long and at what cost? Experience this training program to find out how to be the most effective overall in delivering winning outcomes.

Workplace conflicts are disruptive and uncomfortable. Accepting that conflict happens, but knowing a resolution is possible makes it a little easier get through.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Anyone involved in health care interested in learning conflict resolution techniques

Topics
The course presents the following topical areas:
  • Introduction
  • Avoiding
  • Accommodating
  • Competing
  • Compromising
  • Collaborating
  • Conclusion

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