Earn Recognition. Create Impact.
Got Questions?
800‑258‑3837
Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
sshogtin_vod
Training Time ?
17 to 27 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
6
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
SunShower Learning
Course screen Course screen Course screen
Overview

Although diversity is positive, it can potentially lead to misunderstandings and conflicts between coworkers. This course features an experienced professional who has shown organizations how to create inclusive working environments through what she calls the 4 Gateway Skills: manage how you feel; set productive goals; assess intent cautiously; and communicate in a way that demonstrates respect. Using these skills can turn conflicts into Gateway Events that lead to more understanding.

Viewers are shown dramatizations of possible workplace conflicts. The course’s moderator explains how the situations could have been avoided using the Gateway Skills. For example, in the section on managing how you feel, viewers learn 4 steps to help manage emotions such as anger: accept what you’re feeling; walk away for a few minutes of quiet time; ask yourself what you’re really feeling; and ask yourself if the emotion you’re feeling increases or decreases the chances of turning the tension into a Gateway Event. This course also suggests ways to make amends if something inappropriate was said or done.

Watch this course to learn how to create a more inclusive workplace.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

This course is relevant to all workers in any type of work environment

Topics
The course presents the following topical areas:
  • Introduction
  • Manage How you Feel
  • Set Productive Goals
  • Assess Intent Cautiously
  • Communicate in a way that Demonstrates Respect
  • Conclusion

© Mastery Technologies, Inc.

BusinessTrainingPower.com is part of the Mastery Technologies, Inc. family of brands.
Call us: 1-800-258-3837

Mastery Technologies, Inc. BBB Business Review