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Conflict De-Escalation Techniques: Communicating Face Covering Policies With Employees And Coworkers

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
5 to 9 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
The Jeff Havens Company

Your face covering policies won’t work well if everyone isn’t following them. This microlearning shows you how to steer people toward compliance without devolving into any no-win arguments. Active listening, a solution mindset, a little bit of empathy, unhelpful insults, this video has it all! Hint, the unhelpful insults aren’t actually a good approach, in case you were wondering. Sometimes it helps to see things done wrong in order to learn how to do them right.

This microlearning series helps you establish sensible and successful face covering policies to help reduce tension and increase compliance, as well as provide multiple techniques for de-escalating any situations with those few employees or customers who refuse to comply.

This is a very serious subject, but we’ve managed to make it entertaining, because that’s what we do. A conversation about face coverings that’s actually fun instead of infinitely annoying and exhausting? That’s right. So, get ready to enjoy De-Escalation Techniques for Face Covering Policies.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course


The course presents the following topical areas:
  • Communicating with Difficult Employees and Coworkers

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