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Customer Service - Act To Solve Problems

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
at30csat_vod
Training Time ?
4 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Lesson Bookmarking
Interactive Producer
Mastery Training Content Network
Original Content Producer
Access Training Media
Course screen Course screen Course screen
Overview

Customer service is about solving problems and may require a little creativity. This video shows customer services reps how to look for alternatives if you can’t give the customer exactly what they want. The key is for you to work for a solution, so the customer doesn’t have to.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: Make It Easy!”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Customer service reps

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