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Communicate More Effectively with Customer Service Training

In today's digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.

The inexpensive, easy-to-use and effective online courses found here teach your employees how to effectively and politely communicate with customers, even if they are angry, difficult to understand or just plain rude. CSRs learn how to proactively address a customer's needs to promote a positive perception of your company.

: Occupational Skills: Customer Service

Title Format Product ID Price
Applying Customer Service Skills Internally crmlacss_vod Buy $24.95
Applying Customer Service Skills Internally, Government Version crmlacsg_vod Buy $24.95
Applying Customer Service Skills Internally, Healthcare Version crmlacsh_vod Buy $24.95
Customer Service & Customer Focus: Handling Angry Customers vado639i_act Buy $4.95
Customer Service & Customer Focus: Keeping Customer Informed vado187i_act Buy $4.95
Customer Service & Customer Focus: Meeting Customer Needs vado874i_act Buy $4.95
Customer Service & Customer Focus: Meeting Customer Needs as a Manager vado345m_act Buy $4.95
Customer Service & Customer Focus: Prioritizing Customer Requests vado902i_act Buy $4.95
Customer Service and Sales: Working as a Team crmlcssw_vod Buy $24.95
Customer Service Gone Viral at30csgv_vod Buy $24.95
Customer Service in Government: Think Like the Customer crmlcsig_vod Buy $19.95
Customer Service Skills for Patient Satisfaction crmlcssp_vod Buy $24.95
Customer Service: Avoid Costly Mistakes crmlacmi_vod Buy $24.95
Customer Service: Avoid Costly Mistakes (Supervisor Tips) crmlacms_vod Buy $19.95
Customer Service: Make It Easy! at30csme_vod Buy $24.95
Customer Service: So Help Me, Employee Edition vvisshme_vod Buy $24.95
Customer Service: So Help Me, Supervisor Edition vvisshms_vod Buy $24.95
Customer Service: Understanding the Customer's View crmlcsuc_vod Buy $19.95
Customer Service: You've Got Customers vvisygcu_vod Buy $24.95
Have Fun: Create A Positive Culture at Work crmlhfcp_vod Buy $19.95
Patient Care: Treat 'Em Like Dogs crmlpcte_vod Buy $24.95
SMILE! Customer Service sshoscse_vod Buy $24.95
Telephone Customer Service: Avoiding Monster Mistakes crmltamm_vod Buy $24.95
The 5 Values of GREAT Customer Service qmri5vgc_vod Buy $19.95
The Respectful Workplace: Redefining Workplace Violence, Diffusing Hostility through Customer Service qmrirwr2_vod Buy $19.95

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