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Customer Service - Listen To Your Customers

Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
at30cslt_vod
Training Time ?
4 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Lesson Bookmarking
Interactive Producer
Mastery Training Content Network
Original Content Producer
Access Training Media
Course screen Course screen Course screen
Overview

Customers really want to be heard- the first time. This video demonstrates how to use your listening skills to provide great customer service. For example, show customers you’re paying attention by paraphrasing their message. You can’t solve their problem unless you fully understand it.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: Make It Easy!”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Customer-facing employees

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