Customer Service - Listen To Your Customers
- Course Format
Video On Demand
- Product ID
- Training Time ?
- 4 minutes
- Video Format
- High Definition
- Required Plugins
- Number of Lessons
- Quiz Questions
- Lesson Bookmarking
- Interactive Producer
- Mastery Training Content Network
- Original Content Producer
- Access Training Media
Customers really want to be heard- the first time. This video demonstrates how to use your listening skills to provide great customer service. For example, show customers you’re paying attention by paraphrasing their message. You can’t solve their problem unless you fully understand it.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: Make It Easy!”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 60 days to complete the course