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Customer Service - Observe The Difference In Every Customer

Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
at30csod_vod
Training Time ?
3 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Lesson Bookmarking
Interactive Producer
Mastery Training Content Network
Original Content Producer
Access Training Media
Course screen Course screen Course screen
Overview

Every customer is unique; the key is to not treat every customer the same. This video shows reps how important it is to observe their customers. When you are aware of a customer’s level of knowledge or demeanor you can tailor your service to reflect their needs.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: Make It Easy!”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Customer service reps

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