Customer Service: Avoid Costly Mistakes (Supervisor Tips)
- Product ID
- crmlacms_vod
- Training Time ?
- 11 to 21 minutes
- Language(s)
- English
- Video Format
- Standard Definition Wide
- Required Plugins
- None
- Number of Lessons
- 5
- Quiz Questions
- 10
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
This online video training video educates viewers on the importance of leadership for managing employees who offer customer service. The video uses examples of poor customer service to teach supervisors how to improve the way they train employees to interact with customers.
No matter what business, good customer service improves the bottom line. This video explains the connections between how supervisors lead and how employees behave toward customers. Viewers learn how to empower their employees to better service the customers and how to turn problems around.
Use this video training to better understand the value of training employees in good customer service practices. Happy customers are the foundation of a successful business.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
All managers and supervisors who work in customer service
- Introduction
- Your Attitude Sets the Tone
- Empower Employees
- Turn Customer Problems Around
- Conclusion
© Mastery Technologies, Inc.
