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Customer Service: Avoid Costly Mistakes (Supervisor Tips)

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Course Format
Video on Demand  Video On Demand
Product ID
crmlacms_vod
Training Time ?
11 to 21 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
5
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

This online video training video educates viewers on the importance of leadership for managing employees who offer customer service. The video uses examples of poor customer service to teach supervisors how to improve the way they train employees to interact with customers.

No matter what business, good customer service improves the bottom line. This video explains the connections between how supervisors lead and how employees behave toward customers. Viewers learn how to empower their employees to better service the customers and how to turn problems around.

Use this video training to better understand the value of training employees in good customer service practices. Happy customers are the foundation of a successful business.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All managers and supervisors who work in customer service

Topics
The course presents the following topical areas:
  • Introduction
  • Your Attitude Sets the Tone
  • Empower Employees
  • Turn Customer Problems Around
  • Conclusion

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