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Productive Communication is in Your Future

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
crmlpcii_vod
Training Time ?
18 to 28 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
8
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

This video-based training course explains the limiting nature of past tense conversations, explores the action in present conversations and ends with the possibilities that abound in future conversations. This training is based on the book, “Leadership & the Art of Conversation.”

Learn how five principles can be applied in conversations to improve all communication, understanding conversations are actions, referred to as “speech acts.” Speech acts occur in one of three conversational realms. The realms are past, present and future. Clarification of each realm is provided to help participants differentiate between them and the impact of each.

Understanding how to effectively manage conversation as actions empowers participants with the confidence to overcome any difficulties encountered.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Workplaces
Audience

Anyone interested in improving conversation skills

Topics
The course presents the following topical areas:
  • Introduction
  • Managing Our Conversations
  • Conversational Realms
  • Past Conversations
  • Future Conversations
  • Present Conversations
  • Affirmative Listening
  • Conclusion

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