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Sales Calls: Staying Customer Focused

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Course Format
Video on Demand  Video On Demand
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Training Time ?
19 to 29 minutes
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Standard Definition Wide
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Quiz Questions
Question Feedback
Wrong Answer Remediation
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Mastery Training Content Network
Original Content Producer
CRM Learning
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Online Sales Skills Training

Integrity, trustworthiness and caring for the customer's needs first are a large part of being a good salesperson, but this may not be enough to close the deal. Learn the seven basic components of successful sales with this video-based training on making customer-focused sales calls.

A successful sales call is about more than making a presentation. In order duplicate success a sales person must understand the importance of pre-call planning, developing a relationship, listening, creating a needs analysis, presenting to the customer, overcoming objections and closing the sale. This training is comprised of three dramatizations as well as a recap bringing all of the training together and providing more tips for success.

This course prepares participants to understand and apply the seven basic components of the sales process, so they finish training ready to close their next sale.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Anyone in sales looking to develop and refresh their skills for making sales calls

The course presents the following topical areas:
  • Introduction
  • Get to Know Your Customer
  • Develop A Relationship
  • Needs Analysis
  • Listen
  • Present, Overcome Objections and Close the Sale
  • Sales Skills Re-cap

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