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Supervision: Tips for the First Time Supervisor

This course has been discontinued and is no longer available.
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Product ID
crmltfts_vod
Training Time ?
20 to 30 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
11
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

You have just been promoted to supervisor and your excitement quickly gives way to a bundle of nerves. You are unsure of how you will successfully manage your new team. You are not alone. This Video On Demand, ”Tips for the First Time Supervisor,“ provides you with the skills needed to successful manage your team.

This online training video addresses the multitude of challenges you face: managing your former co-workers, prioritizing, delegating, development, coaching, communicating up and down, being accessible and even your own anxiety. Easy to follow examples of successful interactions provide a guide for victorious navigation of real world challenges.

New supervisors gain confidence in their ability to triumphantly lead others with this online training course for first-time supervisors.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Workplaces
Audience

All newly promoted supervisors

Topics
The course presents the following topical areas:
  • Introduction
  • Transition from Team Member to Supervisor
  • Delegating and Engaging the Team
  • Following Up
  • Recognizing Coachable Moments
  • Downward and Upward Communication
  • Resolving Conflict
  • Leading By Example
  • Setting and Enforcing Expectations
  • Providing Recognition and Positive Reinforcement
  • Conclusion

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