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Product ID
lplnfcfi_vod
Training Time ?
10 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
6
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
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Overview

47% of customers say they’ll stop buying from a company if they have a subpar experience. The same study, as described in a blog post from Salesforce, reveals that 76% of customers now say it’s easier than ever to take their business elsewhere. This customer service training module walks customer service personnel through techniques for putting a customer’s needs first.

Whether you’re new to the field or a seasoned manager with years under your belt, it’s helpful to sharpen your tools and improve your customer service delivery skill set as the opportunity arises. The course covers what it means to fix the customer’s problem first. The video provides some scenarios, company rules, and possible holdups for the customer.

Utilize this course among your customer service staff, especially for those being onboarded, to ensure your team best represents your brand and overall organization.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

This course is geared at anyone in the customer service industry

Topics
The course presents the following topical areas:
  • Introduction
  • Examples Of Fixing The Customer First
  • The H.E.A.R.D. Technique
  • Company Rules
  • Holdups For The Customer
  • Recap

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