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Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
10 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
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One of the biggest mistakes training group leaders make is mistaking difficult behavior for a difficult person. This course shows trainers how to respond to the most distracting type of behaviors while maintaining control of the entire group.

By first demonstrating how to open a training meeting, this course teaches tips and techniques for identifying audience members and understanding their different, often disruptive, behaviors. Emphasizing the importance of group dynamics and the most common attendee behaviors, this course guides learners through the process of developing a plan for managing difficult trainees while sticking to the meeting’s agenda.

Present this course so all your organization’s trainers know how to manage and engage all trainees while conducting productive training sessions.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Managers and team leaders responsible for conducting training meetings

The course presents the following topical areas:
  • Introduction
  • Opening Techniques
  • Managing Techniques
  • Group’s Dynamics
  • Common Behaviors
  • Managing Difficult Trainees Plan
  • Recap

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