Negotiation Skills

Negotiating is an important skill in one’s personal and professional life. During negotiation, it is important to keep an open mind to achieve the ideal solution for all parties. This training module discusses the what, why, and how of negotiation.

This training begins with a definition of negotiation. Next, it disseminates the six stages of negotiation. Lastly, it offers tactics for negotiating informally, such as researching and bargaining.

Negotiation is used to resolve points of difference, bargain for goods or services, or to gain an advantage. With this online training module, learners understand why negotiation skills are critical for improving communication and outcomes of potentially difficult situations.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees

• Introduction
• What Is Negotiation?
• Stages Of Negotiation
• Preparation
• Discussion
• Clarifying Goals
• Negotiate To A Win/Win
• Agreement
• Implement Course Of Action
• Informal Negotiation
• Recap

• Communication Skills: What Would You Say?
• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails