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Conflict Resolution in the Office

This course has been discontinued and is no longer available.
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Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
16 to 23 minutes
Video Format
Standard Definition Wide
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Marcom, Ltd
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This online training video educates viewers about conflicts in the office. Conflicts are disruptive, and the potential consequences of unresolved conflicts often cause greater issues. Providing your employees with methods of conflict resolution helps prevent issues from escalating into confrontations.

This video explains different ways to work through differences in the office workplace. Viewers learn to identify the common causes of different types of conflicts. Examples are given of best practices in conflict resolution. This training shows how different conflicts require different resolutions.

Unresolved workplace conflicts can create a cycle of conflicts and escalations. This training course prepares employees to work toward the most positive resolution when a workplace conflict occurs.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

All office employees

The course presents the following topical areas:
  • Introduction
  • Types of Conflict
  • Conflict Resolution
  • Confrontation
  • Consequences
  • Review

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