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Customer Service: Communication

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Course Format
Video on Demand  Video On Demand
Product ID
psplcsco_vod
Training Time ?
4 to 9 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
4
Quiz Questions
5
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
PowerSplash Project
Course screen Course screen Course screen
Overview

89% of shoppers are reported to have stopped buying from online stores after they experienced poor customer service. This course teaches employees how to greet and view each customer who walks into your store or contacts your company by phone or online. Furthermore, this course shows customer service personnel the importance of the relationship between communication skills and great customer service.

Beginning by explaining how to develop an effective customer service mindset, this course shows employees how to adjust their attitudes toward themselves and the mission and value of their jobs. Building upon these two fundamentals, the course explores effective phone techniques, so customers know they are important, respected, and deserving of individualized attention.

Present this course so all customer service and call center employees develop the communication skills needed to accelerate sales and encourage repeat customers.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Customer service and call center employees who interact with customers in person, by phone, or online

Topics
The course presents the following topical areas:
  • Introduction
  • Before Answering The Phones
  • Phone Techniques
  • Tips For Managers

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