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Customer Service: Reasons To Excel

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Course Format
Video on Demand  Video On Demand
Product ID
psplcsrt_vod
Training Time ?
4 to 9 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
4
Quiz Questions
5
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
PowerSplash Project
Course screen Course screen Course screen
Overview

Did you know 88% of U.S. adults are willing to pay more for a better customer experience? This training explains how and why companies should focus on customer service in order to excel.

Providing several sources of communication between customer service and customers is vital to a company’s success. Management also plays a role. A good manager does several things to ensure quality is being delivered to the customers, among other things, which are outlined in this video. Employees are the backbone of a company. Their perspective on customer service also matters. They are the ones who listen to and talk to the customers. This course helps everyone understand the role of the manager and employee in customer service.

The customer is ultimately the one who makes the business, and the manager, employees, and company need to value one another. Use this course to learn how great customer service can turn a first-time buyer into a lifetime customer.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All those working in a customer-facing role, or those managing customer-facing employees

Topics
The course presents the following topical areas:
  • Introduction
  • The Importance Of Great Customer Service
  • Customer Service From The Manager’s Perspective
  • Customer Service From The Employee’s Perspective

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