Influencing the Interaction: 6 Practices for a More Satisfying Customer Experience

The online training video teaches employees how to deal with customers in a positive and rewarding manner. The video course demonstrates how pleasant customer interactions reduce the number of unsatisfied customers and potentially increase sales.

The online training illustrates the importance of using confidence to influence the customer. A confident attitude encourages the customer to trust the employee, the company and the product. The course discusses when patience may be needed during an interaction. This includes dealing with senior citizens, customers whose words may be hard to understand or who may be disabled.

The online video explains how to positively influence customers by knowing how to explain the benefits a product provides to the customer. This online course teaches employees to use positive influence in customer relations, increasing customer satisfaction and creating a more productive workplace.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees working directly with customers

• Introduction
• Influencing with Mood
• Influencing with Confidence
• Influencing with Patience
• Influencing with Benefits
• Influencing with Relationship-Building
• Influence with Full Attention
• Review

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute