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Maintaining Customer Relationships

This course has been discontinued and is no longer available.
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Course Format
Video on Demand  Video On Demand
Product ID
tdocmcre_vod
Training Time ?
14 to 24 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
7
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Telephone Doctor
Course screen Course screen Course screen
Overview

Most businesses agree it costs more to get a new customer than it does to keep an existing one. Customer retention can be a key factor in revenue generation without a mound of additional spending. However, your approach to retention must be well-organized and responsive. This Video On Demand training provides substantive content on preparing a customer retention plan.

A good retention plan means being prepared for any situation before contact is initiated. This training course presents five common scenarios when making follow up calls to customers. The scenarios include voicemail, establishing a new contact, no ulterior motive calling, issues and new business. Preparation and flexibility are the keys to successful follow-up calls.

Implementing a solid plan to retain existing customers can lead to increased revenue without much additional spending. Set yourself up for success in maintaining customer relationships with this training program.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Any employee interested in maintaining customer relationships

Topics
The course presents the following topical areas:
  • Introduction
  • Customer Not Available
  • New Contact
  • NUM (No Ulterior Motive) Call
  • Handle an Issue
  • Gain Additional Business
  • Review

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