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Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
17 to 27 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
The Jeff Havens Company
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When it comes to resolving conflicts in the workplace, there are definitely right and wrong approaches. This course teaches the correct techniques to use by showing amusing examples of what not to do.

Within the training, the demonstrations show the importance of being mindful of others’ personal space as well as feelings. Trying to understand the other person’s problems is also a critical component of conflict resolution. Listening to each other and having a calm, timely discussion to resolve issues is the best course of action displayed in this training.

Use this course to provide employees with an entertaining look at a sometimes-difficult subject to discuss and help them learn to resolve conflicts properly.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

All employees

The course presents the following topical areas:
  • The Loudest Person Wins!
  • Here’s A Few Things You Probably Shouldn’t Say (Or Do)!
  • The Power Of The Angry Silence
  • The Closer You Get, The Less People Like You!
  • There’s No Such Thing As Personal Space!
  • How Not To Deal With Other People’s Problems
  • What Did You Say?
  • Don’t Try To Understand People
  • You Are Never Wrong
  • Three Scenarios, One Right Answer

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