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Customer Service - It's Not My Department

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Course Format
Video on Demand  Video On Demand
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2 minutes
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Standard Definition Wide
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Quiz Questions
Interactive Producer
Mastery Training Content Network
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Video Visions
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Customer service reps need to take ownership of their roles and take the extra effort to help a customer, even if what the customer is asking falls out of their realm of expertise. This video shows you how just sending a customer to another department sends them out the door. In the “right way” scenario the rep learns what the customer needs and walks her over to the right department; leaving him and the customer a lot happier.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Customer service reps

The course presents the following topical areas:
  • It's Not My Department

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