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Customer Service - I'm Happy To Help, But...

Employer Discounts Buy Now $4.95

Preview Video

Product ID: vviscsih_vod
Training Time ?: 2 minutes
Microlearning
Language(s): English
Video Format: Standard Definition Wide
Required Plugins: None
Number of Lessons: 1
Quiz Questions: 0

Overview

Sometimes providing customer service involves helping people come to a decision. Watch a service rep lose two customers by not helping them figure out answers to their questions. In a “do-over” scenario, he helps them find solutions which work for everyone.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

This course is in the Video On Demand format, to read about Video On Demand features click here.

Install on any SCORM LMS
Full-screen video presentation
Print certificate and wallet card
You have 30 days to complete the course

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