Earn Recognition. Create Impact.
Got Questions?
800‑258‑3837
Back to Course List

Customer Service - I'm Happy To Help, But...

Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Microlearning
Product ID
vviscsih_vod
Training Time ?
2 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Interactive Producer
Mastery Training Content Network
Original Content Producer
Video Visions
Course screen Course screen Course screen
Overview

Sometimes providing customer service involves helping people come to a decision. Watch a service rep lose two customers by not helping them figure out answers to their questions. In a “do-over” scenario, he helps them find solutions which work for everyone.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All customer-facing employees

© Mastery Technologies, Inc.

BusinessTrainingPower.com is part of the Mastery Technologies, Inc. family of brands.
Call us: 1-800-258-3837

Mastery Technologies, Inc. BBB Business Review