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Customer Service - Let Me Transfer You

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Course Format
Video on Demand  Video On Demand
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Training Time ?
3 minutes
Video Format
Standard Definition Wide
Required Plugins
Number of Lessons
Quiz Questions
Interactive Producer
Mastery Training Content Network
Original Content Producer
Video Visions
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If you want to infuriate a customer, just transfer them without even trying to solve their problem. However, when you take on a difficult customer’s problem and solve it, you get a loyal customer and greater satisfaction in your work. Watch this video and see what a difference you can make if you take the time to try and solve a customer’s problem before passing them off on someone else.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Customer Service Reps

The course presents the following topical areas:
  • Let Me Transfer You

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