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Customer Service Supervision - Don't Let Policy Detract From Service

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Course Format
Video on Demand  Video On Demand
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Training Time ?
3 minutes
Video Format
Standard Definition Wide
Required Plugins
Number of Lessons
Quiz Questions
Interactive Producer
Mastery Training Content Network
Original Content Producer
Video Visions
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When all reps hear from their supervisor is “policy, policy, policy,” they repeat that to customers who never want to come back. This video shows supervisors how to help reps find solutions within policy, and therefore create better service providers and more satisfied customers.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Customer Service Supervisors or Managers

The course presents the following topical areas:
  • Don't Let Policy Detract From Service

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