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Customer Service Supervision - Don't Let Policy Detract From Service
- Product ID
- vviscss0_vod
- Training Time ?
- 3 minutes
- Microlearning
- Language(s)
- English
- Video Format
- Standard Definition Wide
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
Overview
When all reps hear from their supervisor is “policy, policy, policy,” they repeat that to customers who never want to come back. This video shows supervisors how to help reps find solutions within policy, and therefore create better service providers and more satisfied customers.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Audience
Customer Service Supervisors or Managers
Topics
The course presents the following topical areas:
- Don't Let Policy Detract From Service
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