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Course Format
Video on Demand  Video On Demand
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Training Time ?
16 to 26 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
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Mastery Training Content Network
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Video Visions
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How a manager reacts to a situation has a greater impact on employee morale and productivity than the situation itself. This online course teaches supervisors the key to managing other people is managing themselves. By learning to control initial gut reactions, such as attacking or blaming others, managers will understand the outcome of their reactions.

This course outlines techniques for negotiating between employees, dealing with bad news, solving problems, and turning negative situations into teaching opportunities. Use this course to learn how to reflect and improve on your management skills.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

All Managers

The course presents the following topical areas:
  • Introduction
  • When Someone Drops the Ball
  • When Everyone Disagrees
  • When Things Fall Apart
  • When You Hear A New Idea
  • When You Run Into Confrontation
  • When Bad News Hits
  • Review

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