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Customer Service: So Help Me, Employee Edition

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
vvisshme_vod
Training Time ?
15 to 25 minutes
Language(s)
English
Video Format
Standard Definition Wide
Devices Supported
Browsers Supported
Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry
Required Plugins
None
Number of Lessons
7
Quiz Questions
10
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
Video Visions
Course screen Course screen Course screen
Overview

Defusing difficult customer situations involves finding solutions for their problems. This Video On Demand illustrates ways to really listen to customers to understand what their problem is and provide great service with creative problem solving.

Taking personal responsibility for helping them through whatever difficulty they are having reduces their stress as well as yours and produces a satisfied customer. Using scenarios to illustrate some common customer service challenges, this video training shows the wrong and the right way to approach customer complaints and inquiries. Customer service jobs can be challenging and stressful, but they can also be rewarding when a disgruntled or frustrated person becomes a thankful and appreciative customer. This video shows you how to turn a bad situation into a good one.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Customer service associates in any setting

Topics
The course presents the following topical areas:
  • Introduction
  • It's Policy; There's Nothing I Can Do
  • It's Not My Department
  • I've Heard This All Before
  • Let Me Transfer You
  • I'm Happy To Help, But...
  • Review

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