Earn Recognition. Create Impact.
Got Questions?
Back to Course List

Customer Service - I'm Right, You're Wrong

Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
3 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
Interactive Producer
Mastery Training Content Network
Original Content Producer
Access Training Media
Course screen Course screen Course screen

This microlearning provides an example of how engaging in an argument with a customer can only lead to a negative interaction. Learn how a phone rep - determined to show he’s right and the customer is wrong - gets a bad review on a blog, and in contrast, by focusing on solving the customer’s problem earns positive feedback.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Customer service reps

The course presents the following topical areas:
  • I'm Right, You're Wrong

© Mastery Technologies, Inc.

BusinessTrainingPower.com is part of the Mastery Technologies, Inc. family of brands.
Call us: 1-800-258-3837

Mastery Technologies, Inc. BBB Business Review