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Customer Service - I'm Right, You're Wrong

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Course Format
Video on Demand  Video On Demand
Microlearning
Product ID
at30csir_vod
Training Time ?
3 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Interactive Producer
Mastery Training Content Network
Original Content Producer
Access Training Media
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Overview

This microlearning provides an example of how engaging in an argument with a customer can only lead to a negative interaction. Learn how a phone rep - determined to show he’s right and the customer is wrong - gets a bad review on a blog, and in contrast, by focusing on solving the customer’s problem earns positive feedback.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Customer service reps

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