Empathy: The Key To Active Listening

In an increasingly digital world, empathy and listening are key skills to have in one’s repertoire now more than ever. Empathy makes the other person feel heard, and helps you build rapport with the person you’re listening to.

The course covers empathy, emotional intelligence, identifying the emotions of others, communicating empathy, and empathy in the digital age.

Utilize this course among all your staff, particularly those roles which directly interface with customers and clients, to help them understand the role empathy plays in active listening and communication.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Geared toward those interested in strengthening their active listening skills

• What Is Empathy?
• Empathy And Emotional Intelligence
• Identifying Emotions Of Others
• Communicating Empathy
• Empathy In The Digital Age

• Communication Skills: What Would You Say?
• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails