Being Assertive

Being assertive is an important life skill, yet most people have misconceptions about what being assertive really means. This course sheds new light on this vital interpersonal skill. Emphasizing how being assertive is not being pushy or offensive, this course teaches employees that being assertive means being clear on what you want while remaining professional and easy to deal with.

By showing each aspect of assertive behavior, from expressing a desire, opinion, or request in a measured and deliberate manner to understanding their rights, this course demonstrates the benefits of being assertive, how to become more assertive, and why it’s important to do so.

Present this course so all employees develop assertive behavioral skills and gain confidence in themselves, while enhancing their job satisfaction and relationships with co-workers and customers.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Workers and team members throughout the company

• Introduction
• Understanding Assertive Behaviors
• Benefits Of Being Assertive
• Understanding Your Rights
• Learning How To Say No
• Barriers To Assertive Behavior
• Giving Constructive Feedback
• Recap

• Communication Skills: What Would You Say?
• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails