Award Winning Social Media Interactions

Social media interactions are a vital aspect of a company’s brand, impression, and customer relations. This means businesses are under great pressure to quickly and professionally respond to customers who reach out to them through social media.

This course teaches your company’s social media representatives how to efficiently respond to social media messages and posts. Stressing the meaning and importance of professional social media interactions, this course opens by introducing the key characteristics of effective social media communication. Showing how social media communication can positively (or negatively) project the company’s image and brand, this course illustrates examples of each element of a proper, professional social media interaction to ensure customer satisfaction and loyalty.

Utilize this course so your social media presence engages and attracts customers, professionally addresses all of their questions and concerns, and adds value to their experience.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Organizational employees responsible for social media interactions on behalf of the company

• Introduction
• Time To Respond
• Tone And Brand
• Control And Empathy
• Content And Product Knowledge
• Spelling, Grammar, And Typos
• Value Add
• Recap

• Communication Skills: What Would You Say?
• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails