Live Chat Etiquette
- Course Format
Video On Demand
- Product ID
- Training Time ?
- 10 minutes
- Video Format
- High Definition
- Required Plugins
- Number of Lessons
- Quiz Questions
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
- Interactive Producer
- Mastery Training Content Network
- Original Content Producer
Live chats are increasingly becoming the primary mode of engaging with customers who want answers quickly. But, unless contact center representatives conduct professional live chats, the customer may not have a good experience and sales can be lost.
After presenting the three types of live chats, this course quickly engages the learner in the techniques and objectives for conducting a professional, productive live chat. As learners are guided through each of the ten criteria for a great live chat, there are occasional pauses for the reflective prompts in the course workbook. This interactive feature enables learners to personalize and apply the elements of an exemplary live chat.
Present this course to help your company’s contact center employees conduct effective, high-quality live chats that meet the criteria necessary for customer satisfaction.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 60 days to complete the course
Employees throughout the company who engage in live chats with customers
- Introduction - What Is Live Chat?
- Providing A Great Experience For Customers
- Final Tips