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Course Format
Video on Demand  Video On Demand
Product ID
lplnlcet_vod
Training Time ?
10 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
4
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Course screen Course screen Course screen
Overview

Live chats are increasingly becoming the primary mode of engaging with customers who want answers quickly. But, unless contact center representatives conduct professional live chats, the customer may not have a good experience and sales can be lost.

After presenting the three types of live chats, this course quickly engages the learner in the techniques and objectives for conducting a professional, productive live chat. As learners are guided through each of the ten criteria for a great live chat, there are occasional pauses for the reflective prompts in the course workbook. This interactive feature enables learners to personalize and apply the elements of an exemplary live chat.

Present this course to help your company’s contact center employees conduct effective, high-quality live chats that meet the criteria necessary for customer satisfaction.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Employees throughout the company who engage in live chats with customers

Topics
The course presents the following topical areas:
  • Introduction - What Is Live Chat?
  • Providing A Great Experience For Customers
  • Final Tips
  • Recap

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