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Product ID
lplnpfim_vod
Training Time ?
9 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
7
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
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Overview

Offering a positive first impression is vital to business. This course teaches customer-facing employees how a positive attitude assures a customer’s positive first impression.

Focused on demonstrating how good and bad attitudes affects one’s thoughts, words, and actions, this course motivates team members to develop a positive professional attitude while at work. Upon completing the Workbook activities after each of the modules in this course, employees learn the seven steps to take to maintain and project a positive attitude with all customers.

Present this course to ensure all employees who interact with customers learn how to form and retain a positive attitude at work.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course
Audience

Employees throughout the company who interact with customers by phone or in person

Topics
The course presents the following topical areas:
  • Introduction
  • First Impression
  • Maintaining A Positive Attitude
  • Focusing On The Customer
  • Positive Affirmations
  • Face To Face Interactions
  • Recap

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