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The 5 Values of GREAT Customer Service
- Product ID
- qmri5vgc_vod
- Training Time ?
- 25 to 35 minutes
- Language(s)
- English
- Video Format
- Standard Definition
- Required Plugins
- None
- Number of Lessons
- 8
- Quiz Questions
- 10
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
Overview
Great customer service makes customers feel special. It also increases the chance of having repeat customers. By watching this online training, you will learn the 5 values of great customer service: show respect, personalize, pay attention, show you care, and advocate.
This course includes realistic scenarios to demonstrate how to improve your interaction with customers. Learn how to be sensitive to the needs of diverse customers, and learn what values customers have.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Categories
Audience
All employees who work with customers
Topics
The course presents the following topical areas:
- Introduction
- Who is your most Important Customer?
- Value 1: Show Respect
- Value 2: Personalize
- Value 3: Pay Attention
- Value 4: Show You Care
- Value 5: Advocate
- Conclusion
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