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Improving Internal Customer Service

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Course Format
Video on Demand  Video On Demand
Product ID
sskuiics_vod
Training Time ?
21 to 61 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
8
Quiz Questions
40
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
SoftSkillsU
Course screen Course screen Course screen
Overview

Good internal customer service contributes to the overall success of the organization. Whenever there’s conflict, drama, or a lack of respect within an organization it can negatively affect the ability to operate efficiently and hamper efforts to deliver great service to external customers. This video training explores improving internal customer service.

This video training discusses the importance of understanding your contribution to your organization’s mission. This training demonstrates ways to resolve internal conflicts to improve communication.

Every position in an organization relates to every other position. Use this video to educate employees on ways to improve internal customer service.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

All employees

Topics
The course presents the following topical areas:
  • What Is WACTEO?
  • Know Your Organization’s Mission And Your Role
  • Internal Service Is Everyone’s Responsibility
  • Respect And Embrace Differences
  • Recognize The Personal Space Of Others
  • Work To Resolve Conflict With Others
  • Demonstrate Appreciation
  • WACTEO Recap

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