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Perfecting The Customer Experience

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Course Format
Video on Demand  Video On Demand
Product ID
tjhcpcex_vod
Training Time ?
31 to 39 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
6
Quiz Questions
8
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
The Jeff Havens Company
Course screen Course screen Course screen
Overview

The drive for convenience has changed in the past 30 years which means businesses must design and sell new products and services accordingly. Failing to create the customer experience relative to all customer interactions is one of the main reasons businesses today are struggling. This course shows learners how to win the hearts and minds of the people who keep a company in business — their customers.

In a comprehensive, humorous and straight forward manner, this course explains why customers behave the way they do and how organizations can more effectively meet their needs.

Present this course so all employees learn the effect of constant connection on customer behavior, the importance of marketing, and how smart businesses have learned to think smaller in order to grow.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Employees at all levels in all types of businesses who interact with customers

Topics
The course presents the following topical areas:
  • What Is The Customer Experience?
  • The Importance Of Convenience
  • Think Small To Win Big
  • The Two Essential Ways To Market To Your Customers
  • Providing Meaning To Your Customers
  • The Four Parts Of The Perfect Experience

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