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Course Format
Video on Demand  Video On Demand
Product ID
tjhcrcse_vod
Training Time ?
28 to 36 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
8
Quiz Questions
8
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
The Jeff Havens Company
Course screen Course screen Course screen
Overview

The key difference between a thriving company and a struggling company is their quality of customer service. This gives businesses and their employees who offer remarkable customer service experiences the ultimate competitive advantage.

Delivering on its title, this course teaches learners, from business owners to cashiers, the difference between excellent customer service and poor customer service. Refreshing and entertaining, this course effectively shows how and why excellent customer service is critical to high levels of customer loyalty and retention.

Present this course to ensure all employees who engage with customers understand what motivates customers, how to anticipate their needs, and communicate with them effectively, yet respectfully.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Employees at all levels whose jobs include engaging with customers

Topics
The course presents the following topical areas:
  • The Value Of Remarkable Customer Service
  • Names And Greetings
  • The Three Magic Words Of Customer Service
  • When, If, And How To Go Off-Script
  • Striking A Balance Between Too Formal And Too Casual
  • How To Express Empathy
  • How To Tell Your Customers No
  • Anticipating Customer Needs

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