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Customer Service Supervision - Encourage Employee's To Find Solutions

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Preview Video
Course Format
Video on Demand  Video On Demand
Microlearning
Product ID
vviscsse_vod
Training Time ?
3 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Interactive Producer
Mastery Training Content Network
Original Content Producer
Video Visions
Course screen Course screen Course screen
Overview

When a supervisor takes on a rep’s problem customer, the rep learns nothing. This video shows how when a supervisor supports a rep in figuring out a solution herself, she grows in the job and learns how to solve customer problems on her own. Learn how to empower your reps to solve problems.

This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Customer Service Supervisors

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