Outbound Calling

Making outbound calls is an important part of commerce. Outbound calls are often made to either acquire new customers, cross-sell or upsell, or to retain existing customers. This training course discusses the benefits of outbound calling and teaches employees some techniques to be more effective callers.

Viewers learn some important steps to making calls. For example, first, the caller should mentally prepare, so their tone and words express a positive attitude. The course continues to cover calling tips, call objectives, how to prepare your environment, and how to contact the right person.

Throughout the course, viewers are asked to pause the video to think about questions to help them apply the lessons to their own role. These questions coincide with a workbook to help employees think through their outbound calling techniques.

Present this course to teach your team how to enhance and professionalize their outbound calls.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Anyone who works in sales

• Introduction
• Benefits Of Outbound Calling
• Customer Acquisition And Retention
• Cold Calling
• Steps To Making Calls
• Calling Tips
• Call Objectives
• Prepare Your Environment
• Making The Call
• Contacting The Right Person
• Recap

• Customer Win Back Techniques
• Selling In A Virtual Environment
• Collecting Debt In 1 Minute