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Course Format
Video on Demand  Video On Demand
Product ID
tjhcicty_vod
Training Time ?
22 to 26 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
5
Quiz Questions
5
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Interactive Producer
Mastery Training Content Network
Original Content Producer
The Jeff Havens Company
Course screen Course screen Course screen
Overview

Understanding the various motivations that drive customer behaviors helps customer-facing employees learn how to tailor their approach based on the customer’s needs. This multimedia training uses some humor to focus on the types of customers workers encounter and how to talk to them.

The different types of customers you may encounter include, value shoppers, relationship shoppers, independent shoppers, and “hands off” shoppers. This course demonstrates how to identify what each type of customer wants, and what strategies to use. For example, value shoppers are most concerned with getting more for their money and the best deal. This course shows sales and customer service employees a number of scenarios highlighting these different customer types and corresponding interactions, good and bad.

Use this course to help your customer-facing employees understand how to better meet their customers’ needs.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Anyone in a customer-facing role

Topics
The course presents the following topical areas:
  • The Four Main Types Of Customers
  • Value Shoppers
  • Relationship Shoppers
  • Independent Shoppers
  • Hands-Off Shoppers

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