Customer Service Gone Viral

Customers used to only tell a few friends about their experiences, but now reviews are posted all over the internet. The only thing more damaging than one negative review is many. This training video discusses how to interact with customers to ensure they have a great experience with your company.

By looking out for the customer, the business is saying they value and are looking out for their experience. This is particularly important with viral videos today. By showcasing the importance of customer interactions, this training video reiterates how customers are the reason businesses stay in business. Customers also like to be heard, and this video discusses how listening is an active and not passive experience. Communication is essential; by showing the customer you are listening, you are confirming your understanding of their issue.

Use this training for customer service course representatives or for anyone who interacts with customers. An interactive quiz follows this training video to ensure the viewer understands all information.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Those working in a customer service position.

• Introduction
• Cutting Corners
• The Invisible Customer
• Are You With Me?
• It's Not My Problem
• Service Delayed
• I'm Right, You're Wrong
• Review

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute