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Course Format
Video on Demand  Video On Demand
Product ID
at30csgv_vod
Training Time ?
16 to 26 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
8
Quiz Questions
10
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Access Training Media
Course screen Course screen Course screen
Overview

Customers used to only tell a few friends about their experiences, but now reviews are posted all over the internet. The only thing more damaging than one negative review is many. This training video discusses how to interact with customers to ensure they have a great experience with your company.


By looking out for the customer, the business is saying they value and are looking out for their experience. This is particularly important with viral videos today. By showcasing the importance of customer interactions, this training video reiterates how customers are the reason businesses stay in business. Customers also like to be heard, and this video discusses how listening is an active and not passive experience. Communication is essential; by showing the customer you are listening, you are confirming your understanding of their issue.


Use this training for customer service course representatives or for anyone who interacts with customers. An interactive quiz follows this training video to ensure the viewer understands all information.


Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Those working in a customer service position.

Topics
The course presents the following topical areas:
  • Introduction
  • Cutting Corners
  • The Invisible Customer
  • Are You With Me?
  • It's Not My Problem
  • Service Delayed
  • I'm Right, You're Wrong
  • Review

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