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Customer Service: Avoid Costly Mistakes

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Course Format
Video on Demand  Video On Demand
Product ID
Training Time ?
19 to 29 minutes
Video Format
Standard Definition Wide
Required Plugins
Number of Lessons
Quiz Questions
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
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It costs businesses five times as much to find a new customer than it does to keep an old one. This training video gives practical tips for creating satisfied, long-term customers.

This course shows how frustrating it can be to a customer who feels misunderstood. Viewers how listening carefully helps to correctly address issues and complaints. This video demonstrates the importance of meeting and greeting customers in order to make them feel welcome. This course showcases the examples of customer service mistakes and the appropriate remedies.

Implementing the skills taught in this course helps increase customer satisfaction and retention in your workplace.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course

Anyone looking to develop customer service skills

The course presents the following topical areas:
  • Introduction
  • Customer Service Failures
  • Find a Way to Say Yes
  • Coach Each Other
  • Listen Carefully/Fix it on the Spot
  • More Customer Service Failures
  • What the Customer Really Hears
  • Good Customer Service
  • Conclusion

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