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Applying Customer Service Skills Internally, Healthcare Version

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Course Format
Video on Demand  Video On Demand
Product ID
crmlacsh_vod
Training Time ?
19 to 29 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
10
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

No one can afford to lose sight of their customer needs. In the healthcare community customers are most often patients, but your co-workers are another type of customer. “Applying Customer Service Skills Internally, Healthcare Version” explains the needs of internal customers and how you can meet those needs.

Improving internal interactions makes for better, more productive work days. This training programs helps healthcare workers learn to recognize their internal customers and explores how to provide great service using the following the eight steps: identify your customers, determine your customers' needs, make a plan, carry out the plan, show the right attitude, follow up, measure your progress, and how to be a good customer.

Participants who complete this training are able to identify areas for refining their internal interactions and are ready to apply newly learned skills.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Healthcare professionals interested in developing internal customer service skills

Topics
The course presents the following topical areas:
  • Introduction
  • Internal Customers
  • Indentify Your Customer
  • Determine Customer Needs
  • Make a Plan and Carry it Out
  • Show the Right Attitude
  • Follow Up and Measure Progress
  • Be a Good Customer
  • Customer Grievances
  • Conclusion

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